Version history
===============

3.0 (2018-02-12):

- added: view more link from helpcenter faq listing
- changed: clarified URL on ticket info
- changed: dropped unneeded title/description prefix in FAQ detail view
- changed: FAQ sidebar filter title
- changed: listing of FAQs in helpcenter are sorted by likes
- changed: no longer use ACCESS_PRIVATE for Support tickets
- changed: set custom placeholder on helpcenter search input
- changed: support ticket tabs ordered by priority
- fixed: help URL not set on ticket form

3.0.0-beta.2 (2018-01-11):

- added: support tickets are now searchable
- fixed: FAQ container permissions
- fixed: no comments on contextual help
- fixed: no notifications about tickets due to advanced_notifications
- fixed: unable to create help on index

3.0.0-beta.1 (2017-12-14):

- changed: increased Elgg version requirement to 2.3
- changed: using fontawesome instead of images for icons

2.0.1 (2016-12-12):

- several small chores/fixes

2.0 (2015-08-07):

- changes for Elgg 1.9
- changed: site FAQ to one sidebar
- fixed: forgot to get the entity
- fixed: wsod on support ticket edit #19

1.6 (2014-11-27):

- applied Elgg coding standards
- added: spanish translation (thanks to @monfero)
- changed: staff members are cached during runtime
- changed: staff member options can be extended by other plugins (use the hook staff_gatekeeper:options, user_support)
- changed: multisite faq and helptext is now a setting
- fixed: problem with syntax in some PHP versions
- fixed: syntax error in faq sidebar
- fixed: wrong title in listing
- fixed: edit FAQ in group not working (#17)
- fixed: only show active help icon if there is a help_context
- fixed: only show edit link if canEdit
- fixed: default a setting to the same as it is used
- fixed: syntax error in faq sidebar

1.5 (2013-09-18):

- added: Support Staff roles (support staff can perform actions on Support Tickets)
- added: group FAQ support
- added: ability to position floating Helpdesk button
- added: setting to disable conditional help
- added: optional site and footer menu items
- added: new plugin settings to control more of the plugin
- added: My Support Tickets to owner_block menu
- added: option to promote support ticket to FAQ item
- added: FAQ search (text and tags)
- added: Support Ticket search
- changed: css and js locations
- changed: page handler for user_support/support_tickets/mine to user_support/support_tickets/owner/username 
- changed: code cleanup
- fixed: some deprecated urls
- fixed: only show support ticket entity menu items for correct users

1.4 (2013-04-05):

- added: Help Center can now be viewed as a normal page
- changed: Elgg 1.8 support

1.3.1:

- fixed: not all comments shown on Support ticket

1.3 (2011-07-29):

- added: option for admins to get notification on create/update support ticket
- fixed: fancybox css
- fixed: delete ticket forward error

1.2 (2011-05-27):

- added: option to auto close supoprt tickets
- changed: layout of a support ticket
- fixed: unable to display contextual help on front page

1.1 (2011-05-20):

- added: option to select a support group
- added: search in Help Center now searches in contextual help
- fixed: Fancybox CSS error in IE

1.0:

- first release